qe77 Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how qe77 collects, uses, and protects your information.
Introduction and Commitment
qe77 is committed to providing a trustworthy, safe, and transparent online gaming environment for players in Bangladesh. When you use our platform, you voluntarily provide certain personal information, and our system automatically collects some technical information. This privacy policy ("Policy") tells you what information we collect, why we collect it, how we store it, who we share it with, and what your data protection rights are. By continuing to use this platform, you are considered to have accepted all the terms of this policy. You must be 21 years of age or older.
1. What Information We Collect
A Registration and Account Information
When you open an account with qe77, we collect the following information:
- Full name and date of birth
- Email address
- Mobile number (for bKash / Nagad / Rocket / Upay verification)
- Password (stored in encrypted form)
- Currency preference and language preference
B Identity Verification (KYC) Information
To comply with applicable regulations and prevent fraud, we may collect:
- National ID card (NID) or passport copy
- Proof of address (utility bill or bank statement)
- Documents confirming ownership of payment method
- Selfie or photo verification (where applicable)
C Financial Transaction Information
To process deposits and withdrawals, we store:
- Deposit and withdrawal amounts and dates
- Mobile banking numbers (bKash, Nagad, Rocket, Upay)
- Bank account information (where applicable)
- Transaction reference numbers
D Technical and Usage Information
Information collected automatically to ensure uninterrupted service:
- IP address and device type
- Browser type and operating system
- Login time, session length, and gaming activity logs
- Cookies and local storage data
2. Purpose of Using Information
qe77 uses your information only for the following purposes. We never sell your information to third parties.
Account and Service Management
Your information is used to create and manage your account, verify your identity, process deposits and withdrawals, award bonuses, and calculate loyalty points.
Security and Fraud Prevention
Information is used to protect your account from unauthorized access, detect suspicious transactions, prevent money laundering, and guard against responsible gaming violations.
Customer Support and Communication
Information is used to resolve your issues, notify you about transactions, system updates, new bonus offers, and important policy changes.
Service Improvement and Analytics
Anonymous analytics data is used to improve platform performance, personalize the user experience, and plan for adding new games or payment methods.
3. Information Sharing and Disclosure
qe77 does not sell, rent, or exchange your personal information to any third party for commercial purposes. However, information may be disclosed in the following limited circumstances:
Permitted Disclosure Cases
- Payment Processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and bank transfer processors.
- Technology Service Providers: Trusted technology partners who operate our infrastructure, bound by strict confidentiality agreements.
- Legal Obligations: When required to comply with a court order, a valid request from an investigating authority, or applicable law.
- Fraud and Crime Prevention: Information may be provided to relevant authorities to investigate money laundering, financial fraud, or other illegal activities.
- With Your Consent: Information may be disclosed for any other purpose if you have given explicit permission.
4. Cookies and Tracking Technology
Essential Cookies
These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, verify security tokens, and save game state. They cannot be disabled.
Analytics Cookies
These analyze anonymous user behavior to understand which parts of the platform are used most, helping us improve service quality. You can disable them from your browser settings.
Preference Cookies
These save your language selection, theme preference, and personalized game recommendations. Your preferences are applied automatically on your next visit. These are optional.
5. Data Security Measures
To ensure the security of your information, qe77 has implemented technical and organizational measures that meet international standards. Our security framework is continuously updated.
Our Security Measures
- SSL/TLS Encryption: All data transmission between your browser and our servers is protected by 256-bit SSL encryption.
- Password Hashing: Your password is never stored directly — only a strong cryptographic hash is stored.
- Firewall and Intrusion Detection: Our network perimeter is protected by industry-standard firewalls and a real-time intrusion detection system.
- Two-Factor Authentication (2FA): Optional two-factor authentication is available to protect your account.
- Access Control: Only authorized staff can view your information, and every access is logged.
- Regular Security Audits: Our systems are regularly tested by independent security experts.
6. Data Retention Period
Active Account Information
While your account is active, we retain all your account information, gaming history, and transaction records. This is essential for providing the service, and requests to delete data during this period can only be fulfilled to a limited extent.
After Account Closure
Even after an account is closed, legal obligations and financial transaction records are retained for a period determined by applicable regulations. Once that period has passed, data is securely destroyed.
Your Rights
As a user of qe77, you have the following rights over your own information. Contact our support team to exercise these rights.
Right to Access
You may request a copy of the information we hold about you at any time.
Right to Rectification
If any of your information is incorrect or incomplete, you may request that it be corrected.
Right to Erasure
In certain circumstances you may request that your information be deleted, though limitations apply where legal obligations exist.
Right to Object to Processing
You may object to the use of your information for marketing communications or profiling purposes.
Right to Data Portability
You may request that your data be exported in a machine-readable format.
Right to Restrict Processing
In certain circumstances you may request that processing of your information be temporarily suspended.
8. Protection of Minors
21+ Age Policy — Strictly Enforced
qe77 provides services only to individuals aged 21 or older. We do not knowingly collect information from any minor. Age verification is mandatory at the time of registration. If we discover that an account holder is a minor, that account will be immediately closed and all collected information will be deleted. Parents and guardians are encouraged to monitor their children's internet activity and use parental control software.
9. Changes to the Policy
Update Process
qe77 may review and update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be changed. For significant changes, registered users will be notified by email. Continued use of the platform after an update means you have accepted the revised policy. We therefore encourage you to review this page regularly.
10. Contact Us
Privacy-Related Inquiries
Contact us with any questions about your information, requests to exercise your rights, or complaints about a privacy violation. Our team aims to respond within 30 business days.
Related Documents
Use the links below to read our other legal policies: